Support Line

Our offices in the UK and USA both have dedicated support engineers who can assist you with any request you may have.

Please call our team, email us at info@7thsensedesign.com or fill out the contact form for support or any other enquiry.

UK: +44 (0) 1903 812299
USA: +1 248 599 2717

Please visit our Support Portal to access user manual and common troubleshooting documentation.

Where to buy

We primarily design, configure and sell our systems to integrators, distributors and re-sellers globally.

In ASEAN, China and Japan regions, we have fully trained and supported resellers and partner engineering teams to support our global markets.

For all other regions, we sell direct.

Contact details and links to the websites of our authorised sales agents are detailed below.

TJC Asia
Technology Joint Corporation Asia Pte. Ltd.
Level 40, Ocean Financial Centre, 10 Collyer Quay, Singapore 049315
T: +65 6808 6464
www.tjc-asia.com

Wincomn
32 Lam Hing St
Kowloon Bay
Hong Kong, China
http://en.wincomn.com/

ELSA
Shiba, 3 Chome−42−10
Minato
105-0014 Tokyo, Japan
T: +81 3-5765-7391
http://www.elsa-jp.co.jp

Techtel
26 Whiting Street
Artamon, NSW 2064
Sydney, Australia
T: +61 (0)2 9906 1488
http://www.techtel.com.au/

FAQ

Where can I access customer support?

If you purchased your media server through one of our regional distributors, please contact your integrator/distributor directly for support.

Visit our customer support portal where you can find contact information, together with a wide range of support documentation and video tutorials.

You are welcome to attend one of our Delta Media Server training courses at our offices in West Sussex (UK) or Michigan (US), or call us to discuss your individual training requirements.

How do I know which server / software license is right for me?

Our http://www.7thsensedesign.com/wp-content/uploads/2016/04/7thSense-Design-Delta-Media-Server-Product-Guide.pdf“>Delta Comparison Sheet offers an overview of each Delta product’s features and is a good place to start.

Our products pages give more information on our entire product range, including all our Delta Media Server models, FlexPro for warping and blending, and our Stack Framework, with a range of modules including Digital Signage and Closed Captioning.

Complete an Enquiry Form or contact us to discuss your specific requirements, so that we can build an individualised quote customised to your needs.

Where can I find product user guidance?

There are standard sets of user guidance stored on your Delta Media Server under C:7thsenseProgram FilesDeltaGuides or C:Guides and SoftwareGuides.

You can also find these and other useful guidance documents on our Customer Support Portal.

Is there a standard product warranty?

We offer a 12 month back-to-base warranty on Delta Media Server packages.

Options for extended warranties and on-site support are also available upon request.

Please contact us at info@7thsense.co.uk for more information about warranties and maintenance agreements.

What resources are available for developers?

Our Stack Framework web service includes core modules of Delta Control, Designer, remote Task Scheduler and a fully documented http API, with php SDK library and add-on framework for developers.

How much does a Delta Media Server / Show Control System cost?

Cost varies according to your specific requirements.

Please contact us to discuss your specific requirements, so that we can build an individualised quote to your requirements.